What is VoIP, and how does it work?

VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses.

How is the call quality of a VoIP phone?

The call quality of cloud communications systems depends on the speed and reliability of your internet.You will hear a vast improvement in call quality compared to traditional landlines.Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls.VoIP calls achieve this through HD Voice Technology. The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is.

Do I need to have an existing VoIP phone?

No, you do not need to have an existing VoIP phone. Since VoIP phones adhere to approved internet standards, you can bring your own, buy one, or lease one from your VoIP provider.You can skip the desk phone entirely and use the app on your desktop, laptop, or smart phone to complete calls over VoIP.

How many calls can I make at a time? How many is that?

It’s up to your devices and your users. A typical VoIP phone supports three simultaneous calls, but that can vary based on the equipment.In contrast, a traditional phone system would require you to roll over lines to manage multiple concurrent calls. Handling numerous calls at once is one of the strengths of VoIP phone service. Callers will never get a busy signal, even if you only have one phone and one phone number.

Is internet service included with your VoIP phone service?

It is not included but we can separately provide you with an internet connection.If you currently have an internet service provider you would have no problems with speed or reliability. A business will require at least 400kbps per phone line (or 0.4 Mbps).

Are there any limitations to using a VoIP phone system?

No, there are no practical limitations on our business voice service. You can make as many calls, users, and phone numbers as needed. However, to prevent misuse and abuse, only one phone call can be placed per line per second. (This helps avoid those infamous robocalls.) Additionally, it won’t cost you a fortune to upgrade your current plan. The major strength of our virtual phone system is that it’s easy to upgrade as your business grows.The only thing you need to make sure of is that your internet connection is fast and stable.Your call quality and reliability will be dependent on this.

What is a virtual number?

A virtual number is a telephone number that isn’t directly associated with a person or business. Virtual phone numbers can also be used to track response rates from specific marketing campaigns.For example, this is great for long-distance callers because they can dial a local virtual number to them and still reach your team.

Does faxing work over VoIP?

Traditional fax machines may be unable to transmit faxes over VoIP lines, so you will want to use an online faxing solution. COMTALK offers unlimited online faxing with its VoIP plans. This feature alone is worth $20 per month—you get it free with COMTALK.

Does my computer need to be online for me to make a call?

If you make calls with a VoIP app on your computer, then yes. Otherwise, your computer does not need to be connected. You can complete calls as long as you have internet access and a VoIP-enabled phone or smartphone.Alternatively, you can forward calls to any other phone you have, and callers will never know.

If my business is growing, can I adjust my VoIP phone system?

Yes, scalability is one of the advantages of using a VoIP phone system.Because a VoIP phone system is hosted in the cloud, upgrading is easy. There’s no need for expensive infrastructure upgrades. In essence, you can scale your company’s phone system to an almost unlimited number of users or locations.

What is Voicemail-to-Email?

Whenever you get a voicemail recording, this will be converted digitally into a .WAV file and sent to your email address automatically.Getting voicemails delivered in your inbox serves as a reminder and a convenient digital format that you can save for later. You can directly listen to voicemail messages from your computer instead of dialling with your phone.

What is a cloud PBX?

A cloud PBX allows you to use all of your company’s phone service that is hosted using a service over the internet.All the features of a PBX can be delivered seamlessly through the internet instead of hardware located on-site. A cloud PBX can save your company thousands in expenses.Your IT team would instead focus on more significant challenges than messing with an outdated phone system.Even if you move offices or are overseas, you’ll be able to access your communications systems as well as make and receive calls.

Can I record calls?

COMTALK includes call recording on the Enterprise tier of service of the Business Communication Suite.Recorded calls exist in a digital format for both inbound and outbound calls. These are handy to have on record for both training and legal purposes.

What is the “Music on Hold” feature?

Music on Hold is a VoIP feature that allows you to play music when your call is on hold or sitting in the call queue.This feature also allows you to play recorded marketing messages. Instead of playing background music, you can broadcast special discounts or promotions.

What is an Auto Attendant?

You can view an auto attendant as a virtual receptionist that directs callers to the correct people or departments.You have probably experienced it before. When a customer calls, they will be greeted by a recorded greeting, which then directs the caller to press a key, depending on what they need.For example, your auto attendant could tell callers to “Press 1 for accounts, press 2 for Customer Service, or press 3 for technical help.

Can I keep my current phone number?

Yes, COMTALK offers number porting, which allows you to transfer all of your current business numbers over. It’s a good idea to maintain your existing service until porting has been completed.Not all business phone service providers are the same. Some charge for every line ported,which adds up quickly.

Do I need an existing phone number?

No, you do not need an existing phone number to use VoIP. We have local numbers that you can choose for your business. You can select any VoIP phone number you want,including ones in a different area code.

Can I set up VoIP phone service on my own, or do I need a tech?

You don’t need a technician to install your business phone system in most cases. For most business users, they can set up their VoIP phone system on their own. No technicians or installers to worry about.COMTALK provides a plug-and-play functionality and makes it very easy to enjoy using a cloud-based phone system. Once you’ve plugged your phone devices in, you can manage its settings online from your browser.If you have special requirements that require further assistance, we’re available 24/7 to help you along every step of the way.

Do I have to maintain my VoIP business phone system?

No, because your business phone system is hosted in the cloud, COMTALK performs all the maintenance for you. Plug your phones in and enjoy reliable, ultra-clear phone service!A virtual phone system is managed exclusively by the VoIP service provider. All you need to focus on is maintaining a fast and internet connection.

What is QoS (Quality of Service), and why is it important?

Quality of Service (QoS) is a service that allows you to prioritize your internet to your VoIP devices. Most users won’t need to meddle with it, but if you do, COMTALK support will guide you.For example, other employees may browse the internet, stream videos, and listen to music. All these services take up bandwidth, which all compete for your internet’s phone service. QoS ensures that enough bandwidth is available for your VoIP phone system.

Can I take my phone number with me when I travel?

Yes, of course. As long as you have access to the internet, your VoIP phone system can follow you.Two of the top advantages of having a hosted VoIP service is the portability and cost. You can continue to take calls via smartphone, laptop, or even an analogue phone if you have the right adapter/router.

Will my VoIP phones continue to work even if I move offices?

Yes, as long as you have fast and reliable internet at your new location, your VoIP phones will work.Since your new phone system operates in the cloud, it’s not tethered to a physical location.

How fast does my mobile internet need to be to handle VoIP calls on my smartphone?

With a strong wireless 4G LTE connection, your smartphone can handle calls with HD call quality. It’s less about the speed, but the variance in network latency—often called jitter.In most cases, a 3G signal is sufficient for a satisfactory VoIP call. In cases of weak cellular signal, you may opt for a stable Wi-Fi connection instead.

Can the VoIP function over a wireless internet connection?

Yes, your VoIP service can work well over wireless internet connections. However, you will need to ensure that you are getting a strong Wi-Fi signal.Wi-Fi itself tends to be susceptible to interference resulting in a momentary drop of a signal. You can use Wi-Fi successfully, but you need a strong signal.

What does SIP mean?

SIP is an acronym for Session Initiation Protocol. It’s used to describe the technology that allows communication and is one of the building blocks required to connect calls via the internet.SIP ensures that calls are connected and reliably disconnects them once the call is complete. It also enables voice and video data to be transmitted during the call.

What is a Hosted PBX?

COMTALK operates as a hosted PBX using cloud-based communication technology.Traditionally, a PBX is a private telephone network in a building. Through the development of VoIP, you can have a private phone network using the internet.The great thing about a hosted PBX is that you won’t need to invest in expensive physical infrastructure. In most cases, COMTALK is plug-and-play and works right out of the box.

What is a PBX phone system?

PBX is an acronym for Private Branch Exchange. A PBX is a private phone system that allows phones in a building to dial other phones and optionally dial outside.To provide voice service for an office building, you will want to equip your PBX with COMTALK Sip Trunk

What is a softphone?

A softphone refers to software that can make calls through your VoIP service. It’s a phone app that can place and accept phone calls over the internet.In contrast, a desk phone refers to the physical phone that sits at your desk. Either method can be used to make calls through your cloud-based system.

What is an IP Phone?

An IP Phone is a phone that can make calls through the internet because it converts audio into packets of data. An IP phone is also known as a VoIP phone.This data gets sent over the internet and then converted back when it reaches the call receiver.

What is SIP Trunking?

SIP Trunking is a way to provide VoIP phone service in bulk for a company that has its own PBX. Instead of establishing a bundle of physical phone lines to provide voice service,you would use a SIP Trunk, which is essentially a VoIP login to provide scalable phone service on-demand. No hassles. It just completes calls without any additional configuration.

What are the benefits of SIP Trunking?

There are many powerful benefits to using SIP Trunking. Achieving a lower cost for high-quality phone service is a top benefit since it can be provided in an unlimited capacity.Second to that are the additional benefits of SIP service, which includes infinite scalability beyond the limits of your PBX, higher return on investment (ROI), and increased call quality without any hardware investments. If you’re looking to upgrade your office communications on a tight budget, you need to look into SIP Trunking.